FAQs- Order related

1. How do I know my order is confirmed?

Once your payment is authorized and your order is completed, you will receive an email from Gruham confirming the order placement. 

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2. Can I change my delivery address once the order is placed?

Unfortunately, that is not possible at the moment. Since the system would have already passed the mobile number and address to our warehouse to pack and ship your product. You can email us at gruham.home7@gmail.com to inform us about such a situation. We will try our best to get the same resolved if the order is not shipped. In case the package is returned to us after attempted delivery or because of a wrong shipping address provided by the customer at the time of placing an order, we will be able to offer a partial refund after a deduction for shipping.

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3. I placed an order twice.

In case you have placed your order twice and would like to cancel one of the orders, do contact us immediately. We would cancel one of your orders and your refund will go back via the payment method you used when placing your order.

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4. Can I pre-order a product?

Unfortunately, we do not take preorders. You can click on Notify When Available tab and we will notify you as soon as the product has been restocked. Also, do check out social media stories for updates on re-stock.

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5. I am unable to place an order.

We are sorry you're facing hiccups while placing an order; we'd hate to inconvenience you further. So here are some options: Try using a different browser or device if possible or contact us at gruham.home7@gmail.com. Our team will try to resolve your issues as soon as possible.

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6. I would like to cancel my order. 

You can cancel your order before it is shipped. Once shipped your order cannot be canceled. 

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7. I am missing an item, what do I do?

In the unlikely event you are missing an item from your order, this is probably due to your order being dispatched in separate parcels, if this is the case please check your emails, as we will have updated you via email on the status of your order. (Don’t forget to check your junk folder in case it’s ended up in there!)