FAQs- Refunds & Returns

A. Returns

No Refunds/Exchanges:

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us within 14 hours of receiving the product at gruham.home7@gmail.com with details of the product and the defect along with a picture/ video. We encourage taking a video of the unboxing. 

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Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

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Please note that returned products must be unworn/ unused, in the original packaging, and with the original tags still attached. If the returned items do not satisfy these requirements, your return will not be eligible for a refund or exchange.

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1. What happens if my order is not delivered?

In case the ordered items do not reach the customer within 30 days from the shipping date from our warehouse, we will offer a full refund, provided any tracking information does not show that delivery was attempted at the customer's doorstep. 

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2. Incorrect addresses and Returned shipments

If an order has been placed with the wrong address, it is usually returned to us. If this happens, we will contact you and you have the option to re-ship the parcel at your own expense (to the original or any other address). If the box is not returned to us and has been successfully delivered to an incorrect address (and they have kept it) we can only try to the best of our ability to facilitate recovering the package. This is not always successful, and we make no guarantees, but we do try everything in our power to ensure a positive outcome.

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B.  Shipping

1. Email us with your order number and state which items you would like to return. We will provide you with a free shipping label.

2. Make sure the items you’re returning do not have any visible signs of use and have the original tags on.
3. Package the products into their original packaging.
4. Put the products into shipment packaging and stick the provided return shipping label on it.
5. Bring your package to the post or order a free pick-up from your location.

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C. Exceptions: 
1. Discounted items from a final sale cannot be returned for a refund nor exchanged

2. Weather events. 

We cannot take responsibility for lost or damaged parcels due to major weather events outside our control, but rest assured we are committed to helping our customers find a solution that works for everyone.