FAQs- Shipping related

1. Do you offer Canada-wide shipping?

Yes, we’re now delivering across Canada! You can enjoy our curated products from coast to coast through our trusted shipping partners.​​

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2. What are the delivery options for Greater Moncton?

For our local customers in Greater Moncton, we offer a hand-delivery service for a personal touch! Delivery is just $5, but if your order is over $30, it’s free as our way of saying thank you for shopping with us nearby.
Note: Hand delivery is available within a specific radius. If you're unsure if your area qualifies, please reach out to us!

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3. Can I pick up my order in person?

Absolutely! If you’d prefer to pick up your order, just select the “Pickup” option at checkout, and we’ll have it ready for you. It’s an easy and convenient option if you’re out and about.

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4. Which carriers do you use for shipping?

We use Canada Post and UPS for standard shipping, ensuring your order arrives safely and reliably.

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5. How much does shipping cost?

Shipping costs depend on your location and the total weight of your order. You'll see all applicable fees at checkout.

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6. How many days does it take to deliver within the Greater Moncton region?

If you qualify for hand delivery, you’ll be able to select your preferred delivery date during checkout. This way, you can choose a date that’s convenient for you.

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7. How many days does it take for shipping with carriers across Canada?

For orders shipped via carriers like Canada Post or UPS, delivery times vary based on your location. Estimated delivery dates will be provided at checkout, so you’ll have an idea of when to expect your order. It typically takes anywhere between 3-7 business days.

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8. What should I do if I miss my delivery? 

We understand that you can’t wait at home (or office - whatever your delivery address is) right from the time you’ve placed the order till it’s delivered to you. So, in case you have missed the order delivery, please write to us at gruham.home7@gmail.com along with your order number and we will try to take care of it. In case the package is returned to us after an attempted delivery, we will be able to offer a partial refund after the deduction of shipping charges as the charges we had to bear to have the products packed, onward, and reverse shipping.

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9. Do you ship internationally?

Not at the moment. But stay tuned and follow our pages for an update. 

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10. What delivery carriers do you use?

Canada Post- Standard Shipping and UPS- Standard Shipping. 

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11. What is the processing time? 

Once you place an order, it takes us between 1-2 days to process and pack your order before it gets shipped. Please take this into consideration when ordering. *Please Note: upgrading your shipping affects your shipping speeds only - not our processing time*

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12. What do I do if my shipment has been tampered with? 

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at gruham.home7@gmail.com mentioning your Order ID. We will refund the amount. 

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13. Can I book an order for delivery to more than one address? 

Every order is shipped only to a single address. If you wish to ship products to different addresses, you will need to place multiple orders. We would love to be able to solve that in the near future with the advancement of technology.

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14. What happens if my order is not delivered?

In case the ordered items do not reach the customer within 30 days from the shipping date from our warehouse, we will offer a full refund, provided any tracking information does not show that delivery was attempted at the customer's doorstep. ​

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15. Holiday shipping

Please refer to the UPS and Canada Post websites when planning your holiday shopping. We make no guarantees that parcels will be delivered before Christmas. 

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16. Incorrect addresses and Returned shipments

If an order has been placed with the wrong address, it is usually returned to us. If this happens, we will contact you and you have the option to re-ship the parcel at your own expense (to the original or any other address). If the box is not returned to us and has been successfully delivered to an incorrect address (and they have kept it) we can only try to the best of our ability to facilitate recovering the package. This is not always successful, and we make no guarantees, but we do try everything in our power to ensure a positive outcome.

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17. Weather events. 

We cannot take responsibility for lost or damaged parcels due to major weather events outside our control, but rest assured we are committed to helping our customers find a solution that works for everyone.

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